Mr Bet Casino Privacy Policy
This Privacy Policy describes how Mr Bet Casino collects, uses, discloses, stores and protects personal information provided by users of the service. By accessing or using the platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and processing of personal data as set out below.
This Privacy Policy applies to all users accessing the service through mr.bet, mr-bet.ca, ca.mrbetgames.com and other related domains operated under the Mr Bet Casino brand.
1. Information Collected
Personal information is collected that you provide directly when registering an account, contacting the support team or otherwise interacting with the service. This may include, without limitation, name, email address, date of birth, postal address, phone number and payment details required for account verification and transaction processing.
Usage data is also collected automatically when the service is accessed. This may include IP address, browser type, device information, operating system, pages visited, time spent on pages and other technical or diagnostic data. Cookies and similar tracking technologies may be used for this purpose. Detailed information about the use of cookies is provided in a separate Cookies Policy available on the website.
When opening an account or using certain features, users may be redirected to third-party service providers or bookmakers. In such cases, those third parties apply their own terms and privacy policies. Users are advised to review the applicable third-party documentation before providing any personal information.
2. Use of Personal Information
Personal information is used for the following purposes:
- To provide, operate and maintain the service, including account registration, identity verification and processing of deposits, withdrawals and other transactions.
- To comply with legal and regulatory obligations, including anti-money laundering requirements, age verification and responsible gaming measures.
- To communicate regarding the account, respond to support requests and send service-related notifications.
- To enforce the Terms of Service, resolve disputes, investigate potential violations and protect the security and integrity of the platform.
- To improve the service, analyze usage patterns and develop or adjust features and functionality.
Personal information is not used for purposes other than those specified in this Privacy Policy without obtaining explicit consent where this is required by applicable law.
3. Data Retention
Personal information is retained only for as long as necessary to achieve the purposes described in this Privacy Policy. Retention periods depend on the nature of the data and the purpose of its collection and processing.
Account data and transaction records are retained for the duration of the active account and for an additional period required by applicable law, including for tax reporting, dispute resolution and regulatory compliance.
Usage data and technical logs are generally retained for shorter periods, unless longer retention is required for security, fraud prevention or legal purposes.
When personal information is no longer required for the purposes for which it was collected, it is deleted or anonymized in accordance with internal data retention procedures and applicable legal requirements.
4. Disclosure of Personal Information
Personal information is not sold, traded or rented to third parties for marketing purposes.
Personal information may be disclosed in the following circumstances:
- To service providers and business partners that perform functions on behalf of the company, such as payment processing, identity verification, customer support and provision of technical infrastructure. These parties are contractually required to protect personal information and to use it only for the purposes specified by the company.
- To comply with legal obligations, including responding to valid requests from public authorities such as courts, law enforcement agencies or government regulators.
- To enforce the Terms of Service, investigate suspected fraud or other violations, protect the rights and safety of Mr Bet Casino, users or the public, and to respond to legal claims.
- In connection with a corporate transaction, such as a merger, acquisition or sale of assets, where personal information may be transferred to the acquiring or successor entity.
5. Data Security
The platform applies technical and organizational security measures designed to protect personal information and funds from unauthorized access, disclosure, alteration or destruction. These measures may include encryption, secure server infrastructure, access controls and regular security assessments.
Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. Absolute security of personal information cannot be guaranteed. Information is provided and transmitted at the user’s own risk.
Users are responsible for maintaining the confidentiality of account credentials and for all activities carried out through their accounts. In case of suspected unauthorized access to an account, the user must contact the support team immediately at [email protected].
6. Age Restrictions
The service is not directed to individuals under the age of 13. Personal information is not knowingly collected from children under 13. Parents or legal guardians who believe that a child has provided personal information are requested to contact the company so that such information can be deleted.
In jurisdictions where parental consent is required for the processing of personal information of minors, such consent will be obtained before collecting or using the information.
Users must meet the legal gambling age in their jurisdiction to use the service. The company reserves the right to request proof of age and to suspend or terminate accounts that do not meet age requirements.
7. User Rights
Depending on the applicable law in the user’s jurisdiction, certain rights may apply in relation to personal information, including the right to access, correct, update or request deletion of personal data.
To exercise these rights or to request a copy of the personal information held, users may contact [email protected]. Requests will be processed in accordance with applicable data protection laws.
Users may also have the right to object to certain processing activities, request restriction of processing or withdraw consent where processing is based on consent. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
If a user is not satisfied with the handling of a privacy-related request or concern, there may be a right to lodge a complaint with a data protection authority in the relevant jurisdiction.
8. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in data processing practices, legal requirements or features of the service. In case of material changes, the updated Privacy Policy will be published on the website and the effective date will be updated.
Continued use of the service after the effective date of changes constitutes acceptance of the revised Privacy Policy. Users are advised to review this Privacy Policy periodically to stay informed about how personal information is collected and protected.
9. Contact Information
For questions, concerns or requests related to this Privacy Policy or data processing practices, users may contact:
- Email: [email protected] (customer support)
- Email: [email protected] (marketing inquiries)
- Email: [email protected] (partnership inquiries)
Support is available 24 hours a day, 7 days a week via live chat, phone and email. Additional support options are available on the Contacts page at mr.bet/contacts.
For matters related to responsible gaming or self-exclusion, users should refer to the dedicated policy pages available on the website.
This Privacy Policy is effective as of the date of publication and governs the collection and processing of personal information by Mr Bet Casino across all domains and platforms operated under the Mr Bet brand.